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support operations handbook

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support operations handbookOur Customer Portal ( ), provides access to our Knowledge Base, Product Release News, Whitepapers, FAQ’s, Best Practices and the ability to access our Support Ticketing System for the creation and management of product issues. Customers and Partners are encouraged to use the Customer Portal for timely resolution. Blancco may, at any time, modify the Support Policy and Procedures to reflect market conditions and to better serve our customers. All support issues that are raised, are tracked with a unique “incident” number. Our Support Team leverages their extensive product knowledge and experience, as well as Blancco’s internal resource framework, to manage the incidents through to resolution in a timely manner. Blancco Support Plans Blancco support operations are designed to meet the varying needs of our clients worldwide, across industries and time zones. Each support plan offers unique features and resources tailored for your business requirements. Enterprise Support Plan (SPE) This is Blancco’s highest Support Plan offering, specializing in pro-active support functions designed to ensure our partners and enterprise customers receive the “best-in-class” global support. This plan includes 24X7 year-round support, as well as an assigned Technical Account Manager. Premium Support Plan (SP1) A comprehensive level of support, the Premium Support Plan is designed to provide our worldwide customers’ application infrastructures the highest level of availability. Blancco’s technical support teams work efficiently to resolve issues and requests and to help take preventive action to avoid future issues, at advanced initial response targets. Advanced Support Plan (SP2) Designed for customers whose business requires the security of knowing that a Blancco Support Engineer is available to assist them Monday through Friday during business hours, excluding holidays (business hours and holidays may vary by support center).http://www.conditum.nl/userfiles/3rw-soft-starter-manual.xml

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The Initial Human Response is computed based on the time when the incident is entered into our ticketing system and not when an email is sent to us. All references relate to business hours. Requesting additional information that is required before troubleshooting can commence. Feature Description Product Upgrades Ability to upgrade to the latest product versions Portal Support Access to our Support Portal Email Support Access to receive technical support via email Phone Support Access to receive support by calling one of our area offices Remote Session Support Access to host screen share sessions with our support team Max Customer Contacts The number of contacts permitted to submit incidents to support Annual Remote Health Check Upon request, a yearly 1 hour virtual meeting to review product configuration, best practices and optimizations Annual Onsite Health Check Upon request, a yearly half-day onsite meeting to review product configuration, best practices and optimizations Technical Account Manager An assigned senior member of the Technical Support team, to act as customer advocate and host regular meetings to ensure overall account health Severity 1-2-3-4 Product severity of the incident, described further in the Handbook Technical Account Management The Enterprise Support Plan will include a nominated Technical Account Manager from the Support Team. The role of the TAM is to offer a designated senior Technical resource, providing proactive advice and guidance to help you identify and address any potential problems before they occur. Benefits of TAM: Gain a direct relationship with a senior technical resource who has an in-depth knowledge of your requirements and our solutions. Prevent issues before they arise with proactive planning and technical reviews. Gain visibility into current and future Blancco products to help plan and meet your long-term goals for development of service(s). Receive priority access to product feature requests and fixes.http://www.bresky.cz/res/3rz-fe-workshop-manual.xml Build a relationship with an adviser and advocate through regularly scheduled reviews. Escalation point for support issues (not to serve as 1 st point of contact for new issues). Support’s actions include environment discovery, problem description, issue investigation, reproduction attempts and resolution. Based on these investigations, Support may provide technical explanations, instructions for configuration changes, workarounds, and in some cases software updates and hot-fix releases. An automated response with a unique incident request number will be immediately emailed to you for your reference. Product Severity Levels When submitting a Support request, please refer to the severity classification table below. Blancco will work with you to make a reasonable and conclusive determination of the severity level of the issue, and respond in accordance. Contact request methods are recommended. Operations can continue in a restricted fashion, although long-term productivity might be adversely affected. Impaired operations of some components, but allows the user to continue using the software. This field is maintained by the customer or partner, and gauges the overall impact to the environment. Required Information when Submitting an Incident As part of the problem reporting process, and for expedient resolution, we request you to provide as much environmental, issue, and scenario detail as possible. The following items are recommended: Support Case ID number: If your issue is already an open Support request, the unique incident number should be included in the “subject field” of the email. Contact name(s) and company name: Your name and the name of your company, as well as the names of alternative contact persons including phone numbers and Emails. Product information: Product line and version of Software on which the problem is based. Problem description: A detailed description of the problem. Class Severity: Your determination of product impact.http://www.drupalitalia.org/node/70813 Class Priority: Your determination of business impact. Configuration Information: Valid and current configurations on which the product was installed or having issues with. Error Messages: Precise error messages, log files, description of product behavior and symptoms. Steps to Reproduce: List of steps that produce the problem and relevant test cases. Description of Recent Environment or System Changes: Descriptions of any recent product or system changes that occurred prior to noticing the problem. Registering a User Account to Blancco Technical Support Portal Access the Blancco Customer Portal site at: Click “Incident Management” button. Click “Sign up for an account” to create your user account. Fill in the relevant details and click “Sign up” to log in. Creating a Technical Support Ticket If you have a specific issue in mind, try searching for a solution from the Blancco Knowledge Base by typing relevant keywords to the “What do you need help with?” field. If you are not able to find the answers you are looking for, then create a support incident. Click “Technical Support Request”. Fill in the fields as carefully as possible and click “Create”. Once completed, you will be provided with a summary of your support ticket, and an engineer will respond according to SLA’s outlined in the Support Plans section of our Support FAQ document. The Technical Support Ticket and Communicating with the Technical Support The best way to handle the ticket related communication, is to do it from “Requests” view which lists all the Technical Support tickets associated with your user account. All the ticket history, including the status changes, can be accessed by clicking the ticket’s “Reference” ID. The “Activity” section lists all the events and comments related to the ticket. In addition, you will also receive email notifications when an event occurs with your open tickets (comments from Support, status changes, etc.).http://education2me.com/images/bosch-nexxt-500-series-manual.pdf You can also directly reply to the email notification, which will keep the ticket communication going. Additional Technical Support Ticket Related Features The Support tickets that you have created can be shared with other people, by clicking the “Share” icon and typing their email address to the field. It is recommended that you only invite users that have already registered at. Contact the regional support center as appropriate. Note: For licensing issues, it is best to contact your account representative immediately. Before Escalating. To assist when escalating is appropriate, the following is a list of items to check before doing so: Is the issue known to support; do you have an open incident number. If your contact with the assigned Support Analyst has not provided the expected progress, have you requested to speak with a Technical Lead or Manager. Escalation Path Resolution times vary based on the complexity of the incident and environment. If your incident needs additional attention, you are encouraged to follow the escalation path below to ensure your incident is getting the appropriate focus and attention. Global Support Escalation Contact List Technical Support will use internal system workflow processes and alerting mechanisms to be sure all incidents are receiving the appropriate level of response. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy.If you continue browsing the site, you agree to the use of cookies on this website. See our Privacy Policy and User Agreement for details.You can change your ad preferences anytime. Why not share! National commercial transit IP network E stablished in 1999 Headquartered in Tyson's Corner, McLean (DCA2) 3 Data Centers (DCA2, DCA3 and SEA2) N ational reach - spanning from New York through Virginia, Illinois and on to California.https://www.melodypods.com/wp-content/plugins/formcraft/file-upload/server/content/files/1626edd511e4c7---bosch-pho-100-manual.pdf W orld-class, award-winning web hosting company Established in 1996 Headquartered in Honolulu, Hawaii (HNL1) The biggest client of HopOne Internet Corp.Our aim: the sky is the limit! Ideally nothing should pass this tier. Set an example and keep the bar high. Typical Functions by Priori ty: Escalated Ticket Support, Phone Support, IRA and KB Docs, Extra Projects, TM, NAS, Facility Work TECH Esc (Primary queue) ENG (Secondary queue) Overlooks all the customer-facing queues (Tech, Tech Esc, ENG, Hold, SR, PSD, SysAdmin, Sales, Billing and CRM) Make sure CS TM doesn’t see the color RED in your queue. Say “Thank you” and “Sorry” Stay positive, customer-centric and proactive Stay involved and keep communication going Now customize the name of a clipboard to store your clips. A valid service agreement may be required.? A valid service agreement may be required.? Learn more about our privacy statement and cookie policy. By continuing to use this site without changing your cookie preferences, we will assume you consent to the use of cookies. Loading cranes help to load and unload trucks and other vehicles. Lorry cranes make an impression thanks to their operator friendliness and high level of cost efficiency. With three different boom styles: A-Line, L-Line and Z-Line, and a diverse range of configurations, we’re sure to meet your needs with the right loader for the job. In this field, each application has his own requirement which has been fulfilled by PALFINGER during the last 40 years, all over the world. In this field, each application has his own requirement which has been fulfilled by PALFINGER during the last 40 years, all over the world. Count on the right Container Carrier for your business with our Basic Carrier, Rotating Carrier and Sliding Carrier - we’ve been in the Container Carrier business for over 20 years and understand your working requirements for transporting and unloading small waste containers.art-electric.com/userfiles/commander-hx-616-installation-manual.pdf They stand out by virtue of a particularly large operating range both above and below track level. This means, for example, that all work positions can be reached simply, quickly and safely when installing and maintaining overhead contact wires. Visit our PALFINGER MARINE website. You must have JavaScript enabled in your browser to utilize the functionality of this website. Registration is free. Pellentesque porta sodales ex nec sagittis. Click, call or email. We’re ready to help you with all of your Robertshaw product questions and concerns. For over 20 years, this USA-based team has provided technical answers, documentation, and cross reference information for our customers. They are readily available to answer your incoming call (typically within one minute) and are focused on getting you the information youAdditional resources include our detailed Frequently Asked Questions ( Not finding your question on our list. In addition to calling the technical support team, you have the option to send us an email query with your particular question. You will receive a reply within one business day. Jaime is fluent in English and Spanish. Team Today. Please upgrade your browser to improve your experience. The aim of this area is to keep you up to date with all the latest technical documents and parts information. The documents listed below are available for you to download and read and print using Acrobat Reader. These may differ from the manuals that you currently have and to those currently approved in your own country.Our aim is to keep you in the air so as to enjoy your Ultramagic balloon as much as possible. Privacy and Legal Warning. Cookies. We'll assume you're ok with this, but you can opt-out if you wish. Read more. You will not be able to see the whole text in your language until its automatic translation is fully validated.www.belladermeestetica.com.br/wp-content/plugins/formcraft/file-upload/server/content/files/1626edd5f9b353---bosch-pho-15-82-planer-manual.pdf In any case, should you have any doubts concerning the precision of the information translated in this site, please check the official Spanish version. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. Click here Select from the products you own. Please include all extra characters, (such as hyphens or colons or periods) as they appear within the number. Please enter a Product Number to complete the request. Learn more about HP's privacy policy This process can take several minutes depending on the number of warranties being checked.We apologize for this inconvenience and are addressing the issue. Please try again shortly. Some cookies are strictly necessary to allow this site to function. If you consent, analytics cookies will also be used to improve your user experience. Read our cookie policy to learn more including how you may change your settings. Search Support Help Center Overview Getting Started Solutions User Manuals Learn More Search for User Manuals, SDS and Product Inserts Utilize the drop-down menus to determine the appropriate documentation. NO 322218-SDS-EN RNAscope 2 5 VS Pretreat 3 - Protease 322218 SDS 323718-EN BaseScope VS AMP 8 323718 SDS 323712-EN BaseScope VS AMP 2 323712 SDS 323717-EN BaseScope VS AMP 7 323717 SDS 323711-EN BaseScope VS AMP 1 323711 SDS 323716-EN BaseScope VS AMP 6 323716 SDS 323218-EN RNAscope VS Protease 323218 SDS 323715-EN BaseScope VS AMP 5 323715 SDS 323714-EN BaseScope VS AMP 4 323714 SDS 322221-IT RNAscope 2.5 VS Target Retrieval 322221 SDS 323713-EN BaseScope VS AMP 3 323713 320851 Fluorescent Multiplex Results Download File MSDS Doc. NO SDS 322466 RNAscope 2.5 LS Duplex AMP 2 322466 SDS 322471 RNAscope 2.5 LS Duplex AMP 7 322471 SDS 322465 RNAscope 2.5 LS Duplex AMP 1 322465 SDS 322470 RNAscope 2.5 LS Duplex AMP 6 322470 SDS 322464 RNAscope 2.5 LS Duplex Wash 322464 SDS 322469 RNAscope 2.https://www.grandeprairie.org/wp-content/plugins/formcraft/file-upload/server/content/files/1626edd6f31672---bosch-phg-630-dce-manual.pdf5 LS Duplex AMP 5 322469 SDS 322103-EN RNAscope 2.5 LS Rinse 322103 SDS 322474 RNAscope 2.5 LS Duplex AMP 10 322474 SDS 322468 RNAscope 2.5 LS Duplex AMP 4 322468 SDS 322473 RNAscope 2.5 LS Duplex AMP 9 322473 SDS 322102-EN RNAscope 2.5 LS Protease III 322102 SDS 322467 RNAscope 2.5 LS Duplex AMP 3 322467 SDS 322472 RNAscope 2.5 LS Duplex AMP 8 322472 SDS 322101-EN RNAscope 2.5 LS Hydrogen Peroxide 322101 RNAscope 2.5 LS Duplex Reagent Kit Results Download File MSDS Doc. NO SDS 322114 RNAscope 2.5 LS AMP 6 - Brown 322114 SDS 322801-EN RNAscope LS Mux AMP 1 322801 SDS 322806-EN RNAscope LS Mux HRP C3 322806 SDS 322113 RNAscope 2.5 LS AMP 5 - Brown 322113 SDS 322103-EN RNAscope 2.5 LS Rinse 322103 SDS 322805-EN RNAscope LS Mux HRP C2 322805 SDS 322112 RNAscope 2.5 LS AMP 4 - Brown 322112 SDS 322102-EN RNAscope 2.5 LS Protease III 322102 SDS 322804-EN RNAscope LS Mux HRP C1 322804 SDS 322101-EN RNAscope 2.5 LS Hydrogen Peroxide 322101 SDS 322803-EN RNAscope LS Mux AMP 3 322803 SDS 322808-EN LS Multiplex DAPI 322808 SDS 322802-EN RNAscope LS Mux AMP 2 322802 SDS 322807-EN LS Multiplex HRP Blocker 322807 RNAscope 2.5 HD Detection Reagent - RED Results Download File MSDS Doc. NO SDS 323102-EN RNAscope Multiplex FL V2 AMP 2 323102 SDS 323107-EN RNAscope Multiplex FL V2 HRP Blocker 323107 SDS 323101-EN RNAscope Multiplex FL V2 AMP 1 323101 SDS 323106-EN RNAscope Multiplex FL V2 HRP C3 323106 SDS 323105-EN RNAscope Multiplex FL V2 HRP C2 323105 SDS 323104-EN RNAscope Multiplex FL V2 HRP C1 323104 SDS 323103-EN RNAscope Multiplex FL V2 AMP 3 323103 SDS 323108-EN RNAscope Multiplex FL V2 DAPI 323108 322310 2.5 HD Brown Results Download File MSDS Doc. NO SDS 322314 RNAscope 2.5 HD AMP 4 322314 322336-SDS-EN RNAscope Protease IV 322336 SDS 322313 RNAscope 2.5 HD AMP 3 322313 322335-SDS-EN RNAscope Hydrogen Peroxide 322335 SDS 322315 RNAscope 2.5 HD AMP 5 - Brown 322315 SDS 322312 RNAscope 2.5 HD AMP 2 322312 322331-SDS-EN RNAscope Protease Plus 322331 SDS 322311 RNAscope 2.www.argo-naut.com/userfiles/files/commander-hx-308-manual.pdf5 HD AMP 1 322311 322001-SDS-EN RNAscope Target Retrieval (10X) 322001 SDS 320058-EN RNAscope Wash Buffer 320058 322337-SDS-EN RNAscope Protease III 322337 BaseScope LS Results Download File MSDS Doc. NO SDS 322102-EN RNAscope 2.5 LS Protease III 322102 SDS 323604-EN BaseScope LS AMP 4 323604 SDS 323608-EN BaseScope LS AMP 8 323608 SDS 322101-EN RNAscope 2.5 LS Hydrogen Peroxide 322101 SDS 323603-EN BaseScope LS AMP 3 323603 SDS 323602-EN BaseScope LS AMP 2 323602 SDS 323607-EN BaseScope LS AMP 7 323607 SDS 323601-EN BaseScope LS AMP 1 323601 SDS 323606-EN BaseScope LS AMP 6 323606 SDS 322103-EN RNAscope 2.5 LS Rinse 322103 SDS 323605-EN BaseScope LS AMP 5 323605 322360 2.5 HD Red Results Download File MSDS Doc. NO 322001-SDS-EN RNAscope Target Retrieval (10X) 322001 322361-SDS-EN RNAscope 2.5 HD AMP 5 - Red 322361 322337-SDS-EN RNAscope Protease III 322337 322336-SDS-EN RNAscope Protease IV 322336 SDS 322311 RNAscope 2.5 HD AMP 1 322311 SDS 322314 RNAscope 2.5 HD AMP 4 322314 322335-SDS-EN RNAscope Hydrogen Peroxide 322335 SDS 320058-EN RNAscope Wash Buffer 320058 SDS 322313 RNAscope 2.5 HD AMP 3 322313 322331-SDS-EN RNAscope Protease Plus 322331 322362-SDS-EN RNAscope 2.5 HD AMP 6 - Red 322362 322500 2.5 HD Duplex Results Download File MSDS Doc. NO SDS 322919-EN BaseScope Fast Red B 322919 322001-SDS-EN RNAscope Target Retrieval (10X) 322001 SDS 323915-EN BaseScope v2 AMP 5 323915 SDS 322918-EN BaseScope Fast Red A 322918 SDS 323914-EN BaseScope v2 AMP 4 323914 SDS 323918-EN BaseScope v2 AMP 8 323918 SDS 320058-EN RNAscope Wash Buffer 320058 SDS 323913-EN BaseScope v2 AMP 3 323913 322337-SDS-EN RNAscope Protease III 322337 322335-SDS-EN RNAscope Hydrogen Peroxide 322335 SDS 323912-EN BaseScope v2 AMP 2 323912 SDS 323917-EN BaseScope v2 AMP 7 323917 SDS 323911-EN BaseScope v2 AMP 1 323911 322331-SDS-EN RNAscope Protease Plus 322331 SDS 323916-EN BaseScope v2 AMP 6 323916 RNAscope 2.5 HD Detection Reagents - BROWN Results Download File MSDS Doc. NO 322335-SDS-EN RNAscope Hydrogen Peroxide 322335 SDS 323104-EN RNAscope Multiplex FL V2 HRP C1 323104 SDS 323121 RNAscopee Multiplex FL v2 HRP C4 323121 322331-SDS-EN RNAscope Protease Plus 322331 SDS 322809-EN RNAscope Multiplex TSA Buffer 322809 SDS 323108-EN RNAscope Multiplex FL V2 DAPI 323108 322001-SDS-EN RNAscope Target Retrieval (10X) 322001 SDS 320058-EN RNAscope Wash Buffer 320058 SDS 323107-EN RNAscope Multiplex FL V2 HRP Blocker 323107 322337-SDS-EN RNAscope Protease III 322337 SDS 323103-EN RNAscope Multiplex FL V2 AMP 3 323103 SDS 323106-EN RNAscope Multiplex FL V2 HRP C3 323106 322336-SDS-EN RNAscope Protease IV 322336 SDS 323102-EN RNAscope Multiplex FL V2 AMP 2 323102 SDS 323105-EN RNAscope Multiplex FL V2 HRP C2 323105 SDS miRNAscope HD Assay Red Results Download File MSDS Doc. NO 322335-SDS-EN RNAscope Hydrogen Peroxide Rev A Effective 10.26.2015 322335 322331-SDS-EN RNAscope Protease Plus Rev A Effective 10.26.2015 322331 PN 322910 BaseScope Detection Reagents Results Download File MSDS Doc.Terms and Conditions of Sale Privacy Policy Security Email Preferences ? ? ? For Research Use Only. Not for diagnostic use. Refer to appropriate regulations. RNAscope is a registered trademark; and HybEZ, EZ-Batch and DNAscope are trademarks of Advanced Cell Diagnostics, Inc.Contact Us Download Manuals Contact Sales Contact Support Offices. Please log in to download. Please log in to download. Please try again or choose from model. Please log in to download. Please register as a partner to download. Please update to the latest version, otherwise you can't use out service properly. Please check and try again. You must have JavaScript enabled in your browser to utilize the functionality of this website. In addition, there are thousands of published papers by our customers in the primary literature. Not for use in humans unless proper investigational device regulations have been followed. Please upgrade your browser to improve your experience. The site is best viewed using IE11 and above, Mozilla Firefox, Safari and Chrome. There is a 5 to 7 day lead time for all manuals. Name This field is for validation purposes and should be left unchanged. As soon as someone reads or hears the word technical, their mind instantly starts to think about messy software code, endless instructions or steps, or command-line programs. However, in reality, that’s not the case. In fact, documents like technical manuals are written primarily for the people who have little to no technical know-how. For people who just want to use a product- be it physical or digital, technical manuals act as a guide to get them up to speed and troubleshoot on their own. But let’s not get ahead of ourselves just yet. Let us first understand what we mean by a technical manual, why writing such documents are important, and in the end, discuss an awesome documentation tool that will make writing these boring documents, bearable. Technical manual contains instructions for installation, use, maintenance, and steps for effective deployment of equipment. Describing the nuts and bolts of a product, the technical manual acts as a “how-to” guide for your customers to get them up to speed with the product they are using and help them solve any challenges they are facing while using it. Such documents involve product-related knowledge and data, how to use it, and what to do in case you run into trouble. A few decades ago, technical manuals were in fact, way too technical for the common user to comprehend. As a result, companies were bombarded with customer calls and messages day and night, with angry and frustrated customers at the other end. A lot has changed since then. Technical manuals nowadays are written in a way that’s easy to read and understand. They are written with the sole purpose of helping customers solve their problems themselves, providing faster query resolution to the customer, and less overhead to the business. Different Types of Technical Manuals and their Uses: Following are the types and areas of documentation created to achieve the demands of different people using your product or technology: Customer support manuals: Technical manuals are primarily made for the customer of a product. These documents can take the form of an online wiki, help desk articles, training manuals, customer support handbooks, user guides, release notes, installation manuals- basically any document that helps the end customer. Organization support manuals: These can include documents that help an employee do their work effectively in an organization. For example, procedures doc, reference guides, maintenance and troubleshooting manuals, employee handbooks, and more. Marketing support manuals: Such documents help your team (marketing and sales departments) to market your product and are product-focussed. For example, product explanation videos, infographics, landing pages, and more. IT support manuals: It support documents are used to help guide IT teams, to do their job efficiently. These can include technical specifications of a product, glossaries, software development, etc. Benefits Of Creating Technical Manuals For Your Business Well-written technical manuals help your audience and empower them to use your product without frustration. No matter if that audience is the end-customer, your own employees, external partners or clients, or managers, the benefits remain the same. The key thing to keep in mind to make the manuals easy to read, searchable, and most importantly, helpful. There are many benefits to creating a technical manual for your business. Having an online technical manual to help customers help themselves is a must in 2020. 2. Brand building 66 of adults say that the most important thing a company can do to offer a good online customer experience is to value their time. A technical manual helps customers quickly find answers to their questions and get on with their lives instead of waiting for a customer service rep to email them back. When you provide quick service, it shows that you respect customer’s time, helping you build a positive brand image. 3. Improves Customer Retention As we discussed above, well-executed technical manuals improve customer experience and make a customer feel good about choosing you over your competitor. A survey by SDL on technical documentation shows that 53 of customers tend to use technical documentation to understand the product before making a purchase. Moreover, 94 of customers believe that it’s important and useful to have product information in one single place. If you want to both- acquire and retain customers, you need to pay special attention to creating an amazing technical manual along with a great product. 4. Reduce the load of customer service reps While technical manuals are great for customers who are looking to resolve their issues as quickly as possible, they are also great for reducing load off of your support staff. In the absence of a clearly-written technical manual, customers are going to flood your customer service reps. It’s a lose-lose situation for both your customers and employees. No matter the size of your organization, a well-written technical manual can do wonders for your business, helping save time, effort, and money. 5. Improved bottom line While some think that having technical manuals in place is a nice to have, it’s actually one of the best ways for your product to speak for itself. A great technical manual helps customers understand the product better, navigate its intricacies, and get familiar with it in less time. This, in turn, results in positive customer reviews, which eventually improves your company’s bottom line. Read more: Product Planning: What, Why, and How. How to Write a Technical Manual Easily and Effectively: Step by Step Now that you know the importance of creating a technical manual for both your employees and customers, its time to get into the nitty-gritty of actually writing a technical manual. While most technical manuals out there can be boring to read, making them attractive, interactive, and interesting can do wonders for your brand to stand out and make a good impression on your customers. Follow these simple steps to create an amazing technical manual: Step 1. Determine your audience The first and most important step to create a technical manual is to define your audience. The more you know about the end-user, the better you will be able to understand and predict their challenges. In turn, you will be able to create a technical manual that is helpful and in-line with what the reader expects. Step 2. Define the outcome Define how the end-user will benefit from reading the technical manual and what will they achieve after doing so. When your readers know exactly what to expect from the manual, the buy-in goes up significantly. Having the end-result in mind will also help you write the manual better, with your objective as your north-star. Step 3. Gather requirements Next, you need to gather requirements for your technical manual. What are the frequently asked questions by customers. Where do most customers face issues or challenges. These are the questions you need to answer before kickstarting your technical manual documentation. A great point to start is to bring together your customer service reps and sales staff under one roof and ask their suggestions and feedback. Since they are the ones who interact with the customers the most, they have the most in-depth insights into customer wants and needs. You can also conduct an online survey with your existing customers and ask them about their pain points. You can then address these pain points in your manual and improve customer satisfaction substantially.