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amadeus manualMackie ProFXv2 Series compact analog mixers provide a comprehensive live sound solution with a wide range of models, delivering unmatched performance. The information in this document is taken directly from the Amadeus Online Help.Reload to refresh your session. Reload to refresh your session. To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to upgrade your browser. Related Papers Training Department Reference Guide Main Key Board By weni harfiani Minimizing Wireless Connection BER through the Dynamic Distribution of Budgeted Power By Bilal Khan PNNI and the Optimal Design of High-speed ATM Networks By Bilal Khan Opportunistic Channel Selection Strategy for Better QoS in Cooperative Networks with Cognitive Radio Capabilities By Bilal Khan Hotel reservation system By Israel Gebretensae READ PAPER Download pdf. Brighter, Bolder, Better content. Web Unused E-Ticket Tracking Report ( UETTR) Electronic Ticketing feature To use this website, you must agree to our Privacy Policy, including cookie policy. Discover everything Scribd has to offer, including books and audiobooks from major publishers. Start Free Trial Cancel anytime. Report this Document Download Now Save Save Amadeus Advanced Manual For Later 0 ratings 0 found this document useful (0 votes) 167 views 95 pages Amadeus Advanced Manual Uploaded by Nurhidayat Fembrianto Description: Amadeus Advanced Ticketing Manual Full description Save Save Amadeus Advanced Manual For Later 0 0 found this document useful, Mark this document as useful 0 0 found this document not useful, Mark this document as not useful Embed Share Print Download Now Jump to Page You are on page 1 of 95 Search inside document Browse Books Site Directory Site Language: English Change Language English Change Language Quick navigation Home Books Audiobooks Documents, active. The initial focus will be to deliver a B2C version for airlines (such as SAS) and online travel agencies.http://www.paolochiari.it/uploads/indesit-witl-85-manual.xml
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Considering the high profile of the targeted customers, the inclusion of the latest search and booking features, user-friendliness of the solution and the usability on mobile devices will be key to success. Amadeus Iran Amadeus Iran The Amadeus Air Qui.The Amadeus Air Quick Reference Guide is intended for travel agents who use the Amadeus System. It provides the most useful Amadeus Air entries and options available through the cryptic system.We are a non-profit group that run this service to share documents. We need your help to maintenance and improve this website. They may only be associated toflight segments however. An OSI element is not a service request and doesnot require confirmation from the airline.The mandatory items in an OSI entry are the transaction code OS and thetwo-letter code of the airline to which the information is to be sent. If the OSIelement is for all airlines in the itinerary enter YY as A common code.The entry can contain a maximum of 68 characters. A PNR can contain amaximum of 127 OSI elements.Basic Entry: OS EK VIP COMPANY PRESIDENTExplanation: Transaction codeOS Specified airline specified for the OSI messageEK OSI textVIP COMPANY PRESIDENTSystem Response: 56 Amadeus Qatar Training ServicesSpecial Service Request (SSR)An SSR (special service request) is an application to an airline to provide aparticular facility for A Passenger or passengers. A special service request ismade using an SR entry, which generates an SSR element in the PNR and arequest message to the airline or airlines Concerned. A PNR can contain amaximum of 127 active SSR elements.To Create SSR elements for all flight segments in an Amadeus PNR, youenter SR followed by a four-character service code. Hence effective 1stOctober 2010 all travel agents must enter the SFPD (Secure FlightPassenger Data) for any flights to US in the PNR.http://www.nextwebdesign.co.uk/pictures/indesit-wixl-1200-ot-manual.xmlTravel agents must enter Secure Flight Passenger Data through SR DOCSentry which must contain the Passenger's Name (as per Passport), Date ofBirth, and Gender at least 72 hours before the flight. These programs vary from airline to airline, each offering specialfeatures to their frequent flyers. Each frequent flyer is assigned an individualidentification number. When there is more than one name element in the PNR, passengerassociation is mandatory in the entry. Advance seatingrequest entries can only be made for flight segments with one of thefollowing status codes -- HK, RR, KK, TK, LK, SS. In the open segment, you can specifythe departure and arrival cities. If the departure date is specified, it will beprinted on the ticket. Flight number is required for open segment.Entry: SOBAC25NOVLHRJFKExplanation:SO Transaction CodeBA Airline CodeC Class of Service25NOV Departure date (optional).LHR Departure CityJFK Arrival CitySystem Response: 61 Amadeus Qatar Training ServicesArrival Unknown - ARNKAn arrival unknown segment is an information segment you enter in the PNRto maintain segment continuity. Arrival unknown means that the method oftransportation from the destination of one segment to the origin of the nextsegment is not known or the arrival city of the previous segment does notmatch the departure city of the next segment in the itinerary, or the arrival isby unspecified transport, Entry: SIARNKIf you know the arrival date, you can add this to your entry. You canonly use this entry for segments with confirmed status codes. The historical information is a record of the creation ofthe PNR and of any additions, modifications, Cancellations and deletions thatare subsequently made to it. The system updates PNR history at each end oftransaction entry.The PNR header line appears at the top of the history. Subsequently, eachactivity in the PNR is listed as a numbered element. The number for eachelement indicates when that activity was performed.http://www.bouwdata.net/evenement/bose-sounddock-series-ii-manual Activities that areassociated with the creation of A PNR are numbered 000; activities from thefirst retrieval of the PNR are numbered 001, from the second retrieval 002,and so on. Each retrieval and set of modifications is called a step.For Example:When an element is modified, cancelled or deleted, it appears in history withtwo numbers.Example:The first number (001) indicates the stage at which the item was originallyentered in the PNR. You may re-book existingsegments in a PNR to change a. Class of service in one or more segments. Date in one or more segments. Combination of both class and dateYou cannot make changes to open segments, information segments, non-participating airline segments, passive segments and group PNR's. The SBcommand cancels the existing segments and re-sells the segment using thenew information. The system automatically cancels all elements that weresegment associated to the segment(s) being re-booked. The actual elements that are copied from one PNR intoanother depend on the kind of entry you use (RRN, RRA, RRI or RRP). Insome cases you can also specify options that select which data is to becopied.The copy PNR transactions are as follows:Command DescriptionRRN Copy PNRRRA Copy PNR and Create an AXR linkRRI Copy Itinerary ElementsRRP Copy Passenger dataIndividual PNR SecurityAmadeus PNR security allows you to set up special security rules so that oneor more offices can access a PNR.The PNR security functions may allow access to a PNR even when there areno other special agreements in place, and can override agreements that arecontained in the current security tables. You can store up to five securityagreements per PNR per entry, each of this containing office identificationand the access mode to be applied to the office.The following table describes the access modes you can use:Read Access (R)This code is for read access only. With this mode you are able toretrieve PNRs, view them, and make any required updates.https://cfdcnv.com/images/canon-p23-dhv-g-calculator-manual.pdf 72 Amadeus Qatar Training ServicesNo Access (N)This code is for no access. With this mode you cannot retrieve any PNR,regardless of an extended security agreement.Options ES DOHQR2900-B ESXCreate Security element in the PNR, Entry: ESDCancel Security element in the PNR, Entry:Display Security Element in the PNR, Entry:Splitting a PNRIf you want to modify A PNR that has already been stored, you will need tosplit it. As the word split implies, you then create two separate PNRS, theoriginal or parent PNR, and the associate PNR.You split a PNR when you wish to rebook a separate itinerary for one or morepassengers. In so doing, you separate them from the original PNR, becauseall passengers in a PNR must have identical flight itineraries.The procedure to split a PNR consists of the following steps:1. Enter the transaction code SP followed by the number of the name element to be split., To split multiple names, enter the transaction code SP followed by the individual name element numbers or a range of name element numbers. The system displays a PNR for the name elements that you have just split. You can use queuesto do the following: - Simplify your work environment - Organize your workload - Send PNRS and messages to queues in your office and to branch office queues - Work on PNRS and messages that require further action PNRS may require further action for the following reasons: - Segments, services, options, or seats from a waitlist have not yet been confirmed. - The office responsible for the PNR has changed. - There has been a change in the flight segment. - There has been a change in the ticketing arrangement. - The ticketing time limit has expired. - There has been a change in the group PNR.Each airline and travel agent is provided with a queue bank for automaticplacement of PNRS and messages.The Amadeus Queue system is an electronic diary that helps you to manageyour travel office’s messages and reservations. The Queue system sortsreservations and messages into three divisionsQueue NumbersQueue Numbers are assigned automatically by the system. They correspondto the type of action required in the PNR.CategoriesQueue Categories are a sub-division that divide PNRS in the same queuecorresponding to the exact action required in the PNR.Date RangesDate ranges divide PNRS in the same queue in the same category accordingto the urgency of the action required. 77 Amadeus Qatar Training ServicesAmadeus Queue types:QUEUE PURPOSE0 - GENERAL Miscellaneous queue. Advice codes KK UU UN NO UC US2 - KL Status codes HK HL DL HN Confirmation from Waitlist.3 - OPTION Advice codes KL Status codes HK4 - RPCHNG Option elements entered in the PNR. You can look atfare displays, price a PNR in several ways, and create Transitional StoredTickets (TSTs).Amadeus Fare entries are divided into two types of transactions. FQ The Fare Quote transaction display information based on the data contained in an entry. Theses rates ofexchange are for fares filed in a national currency of origin city. 87 Amadeus Qatar Training ServicesLINE 14. Fares for an airline was specified (SA ). Normal and Special fares ( NSP ). Fare based on a specific global routing indicator ( EH ). Ticket point mileage (TPM 3877). Maximum permitted mileage (MPM 4652)LINE 15: 88 Amadeus Qatar Training ServicesThe following table explains the above you can find in the international faredisplay:Header ContainsLN Line numberFARE BASIS Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restriction, seasonality, and days of travel. You can also display the tax information for specific country.You can request fare quote notes from fare quote display by. Line Number from the Fare Quote display. This is especially usefulat times when you need to find the price for an itinerary, but you are not yetready to make a reservation.You must use Airport codes, rather than City codes, so that the system cancalculate the appropriate taxes. If you prefer, you can create a mask, and letthe system guide you through different options. You can calculate discountfares, including cumulative discounts.The following conditions apply. You can use FQP for all fares except Group fares and air passes.? FQP is applicable for past date fares up to seven days in the past for the US and Canada, 361 days elsewhere, and twelve months into future, which in the Amadeus system is 361 days (12months).Journey Type Limits Limits Journey Type 16 flight segments, or A round or circle trip can 14 flight segments and 2 surface segments, or contain a maximum of: 15 flight segments and 1 surface element, or 15 fare break points A one-way trip can contain 15 flight segments, or a maximum of: 13 flight segments and 2 surface segments, or 14 flight segments and 1 surface segment, or 14 fare break pointsIf you do not enter any specific options to your entry, the system makes thefollowing assumptions. An adult passenger type.? The current date for the first segment, and an open date for all the other segments. An open booking class. The system displays the lowest possible price for each class.? YY fares for travel agencies, and carrier specific fare for airlines.? Stopover all the cities.You can perform informative pricing on an itinerary by entering thetransaction code FQP, followed by a City pair, or several City pairs. 95 Amadeus Qatar Training ServicesInformative Pricing on Command PageTo request informative pricing for the itinerary DOH to CDG, enter: FQP DOH CDGSystem Response:The system returns a list of fares.The following table describes the headings in the displayHeading ExplanationFARE BASE The fare basis code columnDISC Discount code columnPTC Passenger type column Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed.FARE Fare columnMSG Message Column The message column can contain the following codes: RB Reservation booking designator RE Reservation Conditions RO Booking Designator Override SR Sales Restrictions FL Flight Number Restrictions FQ FrequencyT Tax indicator column This column indicates if tax is included. The codes you can see are: Y Tax included N Tax not included E Exempt of tax 96 Amadeus Qatar Training ServicesTo view of the components of the fare on line 3, enter: FQQ 3System Response:The system considers all cities you enter in an informative pricing transactionas stopover points, unless you actually specify a stopover point. The allpreceding cities will become transfer, or no stopover points. The stopoverindicator is a dash ( - ) and you include it after the stopover city.For example FQP DOH MUC PAR FRA LON DOHSystem Response:The system informs you that you can request other fare types by indicating astopover point. 97 Amadeus Qatar Training ServicesCompare the difference of results by designating Paris, Frankfurt, andLondon as the point of stopover. Include dash after the city code PAR, FRAand LON. For example: FQP DOH MUC PAR- FRA- LON- DOHSystem Response:The system immediately offers you a lower price compares if not showingstopover indicator. To look at the fare components of the fare on line 3,enter: FQQ 3System Response:The X beside of the city code indicates a transfer point. 98 Amadeus Qatar Training ServicesYou have an option to indicate a surface sector between a city pair. Enter itas two dashes after each other ( - - ). Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. Privacy Overview This website uses cookies to improve your experience while you navigate through the website. Necessary Always Enabled Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. Non-necessary Non-necessary Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website. One indepen-. College of Arts and Sciences, Universiti Utara Malaysia, Kedah, Malaysia.. associations for performing both legal and political activities. Date of birth. Nationality. Occupation. Passport issuer. Passport number. Passport expiration. Delivery address. Billing address. Office travel document. onOperating costs. Despite the frequent changes in complex systems of fares, schedules and ticketing procedures.This course is designed for travel agents who have not used a Computer Reservation System (CRS) or have recently joined the travel industry. It can also be used by travel agents who are converting from one reservation system to another. 1 About Amadeus The leading provider of IT solutions to the travel and tourism industry Within a very short timeframe, Amadeus has become a world leader in providing the travel industry with superior solutions to manage the distribution and selling of travel services. We regularly enhance our products and services with the benefit of input from our various customer groups who actively participate in forums. This way we ensure that the solutions we offer fulfill the required expectations. Our products and services are used by our distinct customer groups in differing ways. Nearly 75,000 travel agencies and more than 11,000 airline sales offices use the Amadeus System to run their business. Many of the industry's leading travel service providers use our modular technology to optimize their distribution and internal operational requirements. We focus on building and maintaining mutually beneficial long-term relationships. Through this stability we develop a deep understanding of where we can maximize our clients’ success and all this is provided via the outstanding customer service that forms the backbone of the Amadeus experience. Amadeus is the leading provider of technology solutions to the travel and tourism industry. Our regional offices assist our sales and marketing offices in marketing, Helpdesk support and customer service. They also coordinate commercial relationships with Amadeus providers in their region. Amadeus Vista Online Help provides you with both field-level and task-based help. Different options on the Help menu are available to you depending on where you are in Amadeus Vista. What’s This? What’s This? provides you with a description of a field’s purpose and defines related terms. To display field-level help: 1. Place your cursor in any field and press F1 on your keyboard. This will display a dialog box containing information about the field or option. 2. To review the information, scroll down. 3. To close the dialog box, click on in the top-right corner. The information usually a list of numbered steps, will be displayed. 3. Similarly, you can collapse a topic by clicking on it again. Then, you can choose another topic. 4. To close the dialog box, click on in the top-right corner. Introduction to Amadeus Vista With Amadeus Vista, the Amadeus browser-based reservations system, you can book reservations through a graphical interface called the Graphic page or by entering formats in the Command page. Here are some of the features Amadeus Vista offers: Graphic page Translates Amadeus System functionality into a fill-in-theblanks interface with graphical responses that are easily understood. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user. Command page If you are familiar with Amadeus System formats, you can enter them in the Command page. Amadeus Vista Online Help Displays field-level and task-based help. Amadeus Vista Smart Keys Customizable toolbar buttons that send formats automatically. Amadeus Vista also provides advanced features such as interactive seat maps, Travel Choice and Amadeus Insurance. The sign-in window appears. 2. Enter your agent sign and initials. For example: 0001AA 3. Select your duty code from the drop-down list. 4. Enter your password. 5. Enter a password in the New Password field to change your current password. If you do not want to change your password, leave this field blank. 6. Under Work areas, select the check box for the areas you want to sign in. 7. Select the Practice Training check box, if you want to sign in to Practice Training. 8. Click on Sign In. Note: 8 The next time that you sign in, your sign is automatically pre-filled. Sign-In Message When you sign in, informative messages are displayed. For more information about one of the messages, click on. Otherwise, click on OK. Signing Out To sign out of Amadeus Vista: 1. Click on the tab at the bottom of the screen for the area you are working in. 2. Click on Sign-out. You can't sign out if you have an active PNR in your work area. 9 To close Amadeus Vista: 10 1. Click on the Amadeus Vista menu. 2. Click on Exit. 3. To close the Amadeus Vista window, click on of the screen.In the page, you can access most of the Amadeus system functions by clicking on one of the tab at the top of the screen. Each tab represents an area of the Amadeus system. If you are not sure what a tab’s picture represents, hold your mouse pointer over it for a few seconds and you will see a tool tip or description. The Graphic page also gives you access to work areas A-F, you click on the tabs at the bottom of the screen. Having different work areas allows you to work on different tasks at the same time. You will need to sign into each new work area. Command page Hotels Air Vista Menu Doc. Print Fares Help AIS Insurance PNR Car Queue Profile Work Area Tabs 11 Graphic Page Tabs PNR TAB:- The first tab you normally see when you open Amadeus Vista. You can use it to create, retrieve, modify and claim PNRs. DOCUMENT TAB:- This feature helps in display, fax or print invoices, itineraries and print tickets. PROFILE TAB:- This can use the Open screen to retrieve traveler or company profiles. You can also add, update and delete profile elements or transfer profile elements to a PNR. AIS TAB:- Access to the Amadeus Information System. AIR TAB:- By clicking we can view availability, flight information and make reservations. CAR TAB:- To find out details of rental cars available for passengers traveling to other designations. HOTEL TAB:- To book a hotel or obtain information about hotels and other kinds of accommodation. AMADEUS INSURANCE TAB:- You can review and book various types of travel insurance policies. FARE TAB:- To find fare, price a PNR or store a fare. QUEUE TAB:- To display queue counts and perform a variety of queue functions including queue messages and printing. He would like to stay for one week in a hotel and rent a car. Click on the from Profile sub-tab. Enter Mr. Johnson’s profile information. Click on Send. The PNR is then displayed. 13 Making an Air Booking You can book the flights for Mr. Johnson for his trip to Los Angeles. 1. Click on the Air tab. 2. Enter the flight information, such as the From field, To field and departure date. 3. Click on 4. Enter the details for the return flight. By default, the From field, To field and departure date are the same as the outbound flight, but you can modify any field if necessary. 5. Click on Search to display the Availability screen.The outbound and return availability displays are shown on the same screen. Use the toolbar of each availability to move to the previous, next day or to scroll through the screens. 14 6. Click on the classes of service for the flights he wants to book. 7. Click on Sell to book the segment. The flights you have booked are then displayed, along with the mini-itinerary. 15 Making a Meal Request Mr. Johnson would like to reserve a vegetarian meal. 1. Click on the PNR tab. 2. In the Services section, click on the Meal icon 16. 3. Select the type of meal from the drop-down list, in this case VGML. 4. Click on Send. Reserving a Hotel Now we can reserve a hotel for Mr. Johnson's stay in Los Angeles. 1. Click on the Hotel tab. Most of the information is pre-filled, however, Mr. Johnson would like to stay at the Hyatt, enter the code in the Preferred Chain(s) field. 2. Click on Availability. 3. From the Multiple Hotel Display, click on the specific hotel that you want to book, then on Rates. 17 18 4. From the input screen that appears, enter any other booking details if necessary, then click on Rates. 5. From the Single Hotel Display, select the appropriate rate code. 6. Click on Book. 7. If prompted, specify a guarantee, then click on Send to book the room. Pricing the Itinerary You can now price the itinerary by following these steps: 1. Click on the Fare tab then click on the Price PNR sub-tab. 2. Click on Send. The ticket image for the PNR is then displayed. 19 Printing the Itinerary and Ticket Now that all the segments are booked and the PNR has been priced, you can print the itinerary and tickets. 20 1. Click on the Doc Print tab. 2. In the Ticket sub-tab, select the ticket options and the type of itinerary that you want to print. 3. Click on Send. Saving the PNR To finish by saving the PNR: 1. Click on the PNR tab. 2. Click on the PNR Save icon the down arrow. 3. Select the Save option that you want to use. 4. Click on Send.. To access other save options, click on 21 Customizing the Graphic Page You can customize the tabs in Amadeus Vista by using the Options dialog box. To do this: 1. Click on the Amadeus Vista menu from the screen header. 2. Select Options. The Options dialog box is displayed: From this window, you can: Choose which Graphic page tab will appear first when you open Amadeus Vista. (You select it in the Default column.) Reorder your tabs by selecting a tab and then using the to move it.Restore the default settings by using the Reset button. 22 The Command Page 23 Working With the Command Page If you are familiar with cryptic formats, you can use the Command page to process transactions in the Amadeus system. To access the Command page, click on the Command Page tab. There are thirteen tools available in the Command page: 1 24 2 3 4 5 6 7 8 9 10 11 12 13 Component Identifies 1) PAUSE SMART KEY Pauses the current Smart Key. 2) RESUME SMART KEY Resumes the current Smart Key. 3) STOP SMART KEY Stops the current Smart Key 4) OPEN SMART KEY EDITOR Opens the Smart Key Editor, which allows you to create, modify, copy and delete Smart Keys. 5) PREVIOUSLY SENT AMADEUS COMMANDS Displays a list of previously sent commands that you can modify and resend 6) CLEAR PAGE Clears the current screen. 7) CLEAR ALL PAGES Clears the current screen and buffer. 8) SPLIT WINDOW Splits the window into two work areas. A horizontal drag bar appears and you can change the size of each area. 9) CUSTOMIZE Customizes your Command page colors and fonts 10) SELECT ALL Selects the current screen and buffer. 11) COPY Copies the selected area. 12) PASTE Pastes the selected text into a file or an e-mail. 13) PRINT SCREEN Prints the current screen. Speed Mode Speed Mode is a useful tool that will help you decrease the time you spend making reservations by allowing you to use your mouse more often while in the Command page. To activate Speed Mode, click on the Customize icon, and select the Configuration tab. Select the Speed Mode check box, then click on OK. When Speed Mode is activated, a toolbar appears with buttons for commonly used formats. In certain displays, Air Availability for example, the display items are shown in different colors. You can use the buttons on the toolbar to run formats based on the information in these items. For example, in the display below you can click on the FQD (Fare Quote Display) button, and then double-click on line 1. 25 With just a few clicks, Amadeus Vista will send a format to the system for you. In this case, it will pick up the date and city pairs from the flight on line 1. The response is a Fare display. Notice that the Speed Mode buttons have changed according to the new display. Try this a few times to familiarize yourself with how it works. If you need help at any time, press the spacebar and F1 keys simultaneously to display help. 26 Customizing the Command Page Amadeus Vista gives you the ability to change the color scheme and fonts on your Command page. You will see a preview in the sample text on the right. 4. From the Configuration tab, select which graphical displays you want to use, for example Seat map or TST. You can also activate or disactivate Speed Mode. 5. Click on OK when you have finished. Amadeus Vista closes the Customization dialog and displays the desktop with the new settings. 27 Amadeus Vista Smart Keys Smart Keys are customizable toolbar buttons that send formats automatically to the Amadeus system. Amadeus Vista comes with 21 pre-defined Smart Keys, called Public Smart Keys, for frequently used formats. Additionally, agents in your office with a supervisor (SU) duty code can create Office Smart Keys for all agents in the office to use.