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example of software training manualManuals which capture all aspects of Training of the organization are called Training Manuals. Manual Templates are available for the users to download free of cost. Training Manual Templates are also referred to as Instruction Manual Templates, Word Manual Templates, and HR Manual Templates. It captures various kinds of policies and procedures to be followed by a Student Employee in an organization. Sales Training Manual Example canrockdivision.com Details File Format PDF Size: 722 KB Download Sales Training Manual Template is a manual format that establishes terms and rules for conducting and recording observations about Sales Training. It is a standard format that can be used by organizations. Sample Training Manual Templates Training manuals provide information about how to perform specific tasks. The manual is handy for new employees who have just joined a company. Most people generally don’t think about writing a training manual unless they meet their customers and employees who keep asking the same thing repeatedly. If you are looking for a Training Manual, you can find online Sample Training Templates to help you out in preparing your training manual. It is beneficial for supervisors to hand out the training instructions to their employees. The training manual will clearly explain the roles and responsibilities of the workers. Customer Service Training Manual Template geog.cam.ac.uk Details File Format PDF Size: 161 KB Download Customer Service Training Manual Template is a training manual format that captures all details pertaining to the training provided to Employees on effective Customer Service. It is a highly useful format. Software Training Manual Format ph.ucla.edu Details File Format PDF Size: 2 MB Download Software Training Manual Template is a manual format that captures the software training provided to all concerned employees in an Organization. Training Manual Templates are available for free download by organizations who want to use them.http://www.intesaleasing.ru/userfiles/echo_chainsaw_cs_300_manual.xml
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Training Manual Template captures the training requirements pertaining to individual Departments. They also capture the methodology in which the training need to be provided to the Employees pertaining to various Departments. You can also see Word Manual Templates. Training Manual Templates capture the Training Modules that are being taught to the concerned Employees during the training sessions. Training Manual Templates acts as the basis for a training to be conducted in the organization. Training Manuals may undergo changes from time to time suiting strategy modifications done by the Management. All employees of organizations benefit from the Training Manual templates. Training Manuals help the HR Team to announce the Management’s policy and strategy pertaining to Employee Development through training. These Manual templates can be used to announce the Training plans and methodologies through which they will be implemented. HR Manual Templates are highly useful to Employees who can understand the development plans of the Management and the HR Department. These templates are useful for the Management to announce their strategy pertaining to Employee development and Training from time to time. Download the Training Manual Templates free of cost. Customize the same to suit your requirement from time to time. Use these manual templates to announce your employee development plans through training. These Training Manual Templates can be modified by the users at all points of time to suit the changing requirements. Although the concept of manuals usually applies to beginners, they can also prove helpful for persons familiar with the performed task. It would allow uniformity in achieving the desired goals. Basically, a manual is a book of instructions designed to improve a performed task. Contents 1 Training Manual Templates 2 Elements of a Training Manual Template for Employees 3 Training Manual Examples 4 Benefits of Using a Training Manual 4.http://www.zscamke.sk/userfiles/echo-chainsaw-cs-370-manual.xml1 Reduces the Time Needed to Train 4.2 Guarantee the Continuity of a Business 4.3 Standardization of Procedures and Processes 4.4 Delegating is Made Easier 5 Employee Training Manual 6 Some Tips When Making Training Manual Templates 7 Serving Training Manual 8 3 Techniques for Making Your Training Manuals 8.1 Gathering and Assembling the Information 8.2 Consider Who Will be Using the Manual 8.3 Evaluating the Understanding of Your Users The use of manuals is not limited only to businesses but also to all establishments who are involved in methodologies like the military, educational bodies, and even religious institutions. A new recruit will always require a manual. So does an experienced individual who is working in a new environment. These training tools can be used to: Introduce the subject matter prior to training Serve as an outline to be followed during training Serve as a reference of subject matter after training Be general reference document Using these kinds of manual ensures consistency in the presentation of its content which includes skills, processes and other information. The manual ensures that performed tasks are always consistent in one form. Such manuals can also be designed as: Workbooks or Textbooks: They are provided during training sessions with basic information, examples, and exercises. Reference Manuals: It is readily available to trainees in providing detailed information on processes and procedures. Self-Paced Guides: The manual is designed to facilitate instructions to trainees even without the help of trainers. Job Aids: Manuals usually always provide detailed instruction to be used in the workplace. Handouts: It provides general information to support done during the training. Involving oneself with activities relevant to the performed task will further enrich one’s knowledge and experiences. This makes it easier for one to deal with future predicaments. Training does not end with the manual. It goes beyond that.http://fscl.ru/content/d-link-wireless-extender-manual Training based on manuals in only an event, a beginning. But the importance of the manual should never be neglected. It is the cornerstone for making new employees ready to work. It has become an integral part of the training process. In analogy, it is the new employees ABC, their basic reference guide. When designing a template, take into accounts to establish a powerful core yet still flexible enough to serve varied functions and still providing a personal user experience. A good manual should include these following basic elements: The Introduction This part should be concise, attractive and clear and should provide directly to new users the main purpose of the particular training program. The Instruction The instructions are crucial as they would give the directions to the user how to navigate through the varied parts of the training program. Providing the feature at the start would immediately catch the interest of the trainee at the same time empower them to independently navigate through the manual. This would at most give them a personalized training experience to match their individual learning styles. The Objectives With the necessary instructions on how they navigate through their training program, the next step is to introduce them to your objectives. With these clearly defined objectives (goals and targets) presented at the onset, the new employees can now navigate through the program. They will be transitioning from just trainees to new roles. The Content of the Manual This element will now define the heart of the material. The content of each manual will vary from program to program. Bear in mind that the contents are not static. In other words, the manual can use other forms of media (like videos and images) to maximize the deliverance of the content. This is extremely beneficial to the learning process. It may be independent so as to decide on its form. But it is a critical element it will determine the effectiveness of your program. It would also demonstrate if the trainees can effectively apply what they have learned. The second part of this is the importance of surveys as it would allow user feedback at the same time would serve as a gauge to trainee progress. It would shed light on where the program would need improvements. The Summary and Some Follow Up Steps Summarize the main points of the booklet in the most succinct way. You should include follow-up steps that would improve the ability of the users to reinforce what they have already learned. Lastly prepare the trainees to the next manual of the program, if any. A Timeline or Schedule Trainees have the option to organize their own time and pace themselves, for some kinds of training programs. This is more feasible than assigning them timelines which they may not be able to accomplish. Trainees may not be able to complete their training module on a rigid timetable. Flexibility should solve the problem. There are cases when training programs allow these situations and if applicable, they have to be included in the manual too. Frequently Asked Questions Most booklets now come with a list of FAQs. This would allow the trainee when confused to search for a solution to his problem. A great time saver. Any Related Sources or Supplemental Material If applicable, include any resources related to your training program as well as supplemental material. This would give the trainees more information about what they are learning. These days technology is everywhere but concrete manuals are still very much essential. The design of your training manual template should include programs tailor made to the different learning habits. It provides mostly all the information needed to perform a certain task with minimal supervision. But this will all depend on the accuracy of the content. It is therefore imperative that for processes to go smoothly with maximum benefits, the manual should be researched and written well. Here are some benefits of a well-researched and well-written manual: Reduces the Time Needed to Train A well researched and well-written manual will prove a lifeline for employees when it comes to performing their tasks. Most often, the manual will contain procedures which will enable the employee to perform his assigned task with minimum interference from the supervisor. Clearly, this will save time and effort for the employee, at the same time boosting his confidence. For example, if he were assigned to attend a conference out of state, he can refer to the manual while on his travel arrangements: what airline, what service car, how to communicate with the workshop delegates, etc. A good manual will provide all these information. Guarantee the Continuity of a Business Upon the absence of a co-worker, work does not stand still. Refer to the manual on SOPs to finds out who else can take over the absentees job to ensure there is no vacancy in the continuity of that job. Delegating is Made Easier Short job descriptions and contact details for each staff member will be contained in a good SOP manual. Such could easily provide you data on personnel who would be able to take over. The SOP is a document that is always subject to change and always for the better. It is therefore useful to have this kind of manual and to have a separate manual for training as well. You can reap a lot of benefits with a good manual containing well-researched procedures. Benefits for the employees, for the employers and also for the clients. Some useful tips in making a great training manual template comes next. The most important tip is to make it as simple as possible so as not to confuse the users. Follow these tips to be able to make a great template: Write the Content in Plain English Use words easily understood by the average user. Technical words should be avoided unless it is part of the workplace vocabulary. In such cases, you still have to explain these in simple and understandable terms. Acronyms and abbreviations should also be spelled out. Practice Consistency in the Style and the Tone of Your Writing Avoid long sentences and paragraphs. Be wary of punctuation marks. If paragraphs become too long because of multiple thoughts, break it down and use numbered steps. It would be much easier to understand your thought process. If you Think You Need Graphics (like graphs, charts tables, pictures, screen displays) to Illustrate a Point, Include Them Remember the adage, a picture is worth a thousand words. Also, users tend to be more appreciative if visuals are used. Like everyone else, they love pictures. Write Your Table of Contents in Full Detail It would facilitate finding information.Proofread Your Whole Document A very elementary step, yet it makes a great difference. This part deals mostly with the form of the manual yet it is as important. Pay attention to all the details. Make it a habit to double check your work. In the end, it will all work out. We are now closing in on the substance part of the manual. Through it, new employees learn about the company, old employees about new systems or programs. The manual’s content is usually defined on what the company is for but there are general things that can be accomplished to help employees get the most of it. Before making the manual, double check that you have all the relevant information that you need. Always think of your audience first, making sure that your work would make it easier for them to learn. Include in any relevant images and graphics, blank spaces for notes, some tests to review on how the trainees learn and a checklist of important tasks. Here are 3 techniques to guide you as you make your manual for training: Gathering and Assembling the Information Review and compile the information you need to cover for the manual. Examine the various processes and knowledge points which need to be covered and be sure that you are clear on each topic. Make a list of all the important information and refer to this list as frequently. Be sure to include all the issues. Pay attention to details since missing one could later on confuse your users. Always double check. Omitting a step in a procedure could lead to wrong outputs. Make an outline of the flow of the training manual. A flowchart would be a helpful visual. With your list from (1), organize your information into a logical sequence of parts. Begin with the basics and deal with the more in-depth concepts later. Think with an overview mind. Make sure that all aspects of the manual will be coherent, one aspect related to the next. Go with the flow of the manual and do not introduce sections that have not yet been taken up yet. It is possible to write self-contained sections in your manual. That is, a section that doesn’t need to build on each other. Do so but segregate it from the sections that are coherent. Include a table of contents and an index. This element is very important and handy in helping the user to navigate the contents of your manual without having to read the whole manual. Make the table as detailed as you can so it would be easier for the user to locate items that need to be reviewed. Include Chapter titles, section headings. Do the same with the index, that is, as detailed as possible. It would be so beneficial to easily locate items in a detailed index. Write informative chapter previews. Allow two to three paragraphs of preview for each chapter. The preview will include the list of objectives for the chapter. You can also go further by indication the keywords which could help users in their search for answers. Supply each chapter end with a summary. Make it concise, touching on the most important information of the chapter. Repeat the objectives of the chapter again so as to give the users the opportunity to evaluate if they learned or not what they were supposed to. Writing a manual would require collaboration and cooperation. It would be a more time saving and prone to fewer mistakes. Gather people to help you. Some advantages in group work: facilitate checking for errors, having second opinions on the how understandable the content is and making sure that all aspects are covered. Consider Who Will be Using the Manual Write for and to your audience. It is a requirement to know who your audience is, whether they already have a knowledge base or are starting from zero. This will lay the foundation on how broad or specific you will be throughout the manual. Take the case of new software that no one has yet seen. It is therefore safe to assume that they know nothing about it. Or in a case where you are training sales techniques at a clothing store, here you need not explain what pants and shirts are. These examples will illustrate whether you should be broad or specific in your discussions in the manual. Do not patronize by expounding too much on simple concepts. Neither should you assume that your audience knows something that they may not know. Include problem-solving scenarios and discussion topics. Reading the manual is not enough to learn the processes in it. Include ways for users to apply what they have read so they can get hands on experience. Create a situation where the reader can try to solve a problem using his readings. Allow for group discussions to obtain various possibilities for solutions. Remember, there could be more than one solution to a problem. Enhance the manual with videos or audio recordings. A written manual is the basic instrument that users read to learn about company policies. But it is encouraged that this is supplemented with extra materials such as videos and audio recordings. Evaluating the Understanding of Your Users Include a section for user notes. Each section of the manual should provide for blank spaces. This has a great purpose: it encourages users to jot down what they are learning, thereby increasing the amount of information that they retain. You can further leave blank spaces for each chapter at the end of the manual for notes that may serve the user accordingly. Utilize images and graphics. To take advantage of this, use visuals when you can but avoid cluttering it with too much. Charts of important data are good visuals and easily understandable. Pictures of machineries that the user will encounter at work are also good. You can use many visuals but have in mind what you are training for and what would be most helpful for the user to see. Include checklists of important steps. Manuals usually have various processes with multiple steps. It would be a good idea to make a checklist of these processes as it would make it easier for a user to refer to this when he needs to. A greater idea is to make these pages easy to tear so the user could keep the checklist handy when working on tasks. Checklist could also include aside from the step: materials needed, sections for before, during and after completion of work, or how to evaluate work once ii is accomplished. Include Activities and Quizzes that Measure Learning. Activities and Quizzes are an important gauge in measuring the progress of the users. You can include these in your manual, together with the corresponding answers located on a separate spot on the manual. These quizzes are not part of the official testing to be given to employees at the end of their training. This is just a way to assist them along the way, gauging how much they have learned and where they would require supplementary help. TemplateLab is not a law firm or a substitute for an attorney or law firm. Use of TemplateLab is subject to our Terms of Service and Privacy Policy. If you continue browsing the site, you agree to the use of cookies on this website. See our User Agreement and Privacy Policy.If you continue browsing the site, you agree to the use of cookies on this website. See our Privacy Policy and User Agreement for details.If you wish to opt out, please close your SlideShare account. Learn more. You can change your ad preferences anytime. It's called ? www.WritePaper.info ? So make sure to check it out!Save so as not to loseManagement DatabaseIntroduction.5Learning About the CMD.16. Tab Menu.16Where Do I Go For Help?.1Introduction. This Section explains the notations used throughout this manual. ItContact Management System. Features of this Manual. Below are some of the features you will encounter while using this training manual. ATables provide quick summaries of toolbar buttons and key terms.Concept boxes identify an important aspect of the current screen.Additional Information boxes provide tips, shortcuts and trouble-shootingThe following notations are used throughout this manual. Sign In A shadowed box indicates a button on the screen. Enter Your Login Id Field Names are bolded and highlighted in yellow. Prospects A tab in a Tab MenuFinding the Application. The Company Name Information Services’ Contact Management System is a web-basedNavigator is also a web browser, however, the system will not function properly if you areIf you use AOL and choose to access the internet using AOL,In-House Access. If you are accessing the CMD from inside Company Name’s offices, skip the VPNRemote Access. You must first have a Virtual Private Connection (VPN) to Company Name’s computerIf you do not haveIf you do have the VPN Client software installed on your machine, begin by clicking the. Start button at the bottom of your screen, select Programs, select Cisco Systems VPN. Client, and select VPN Dialer.If you have already created a shortcut for the CMD, please proceed to the. The Company Name Contact Management Database is located on the internet at theDouble click on your Microsoft Internet Explorer icon on your desktop.In the screen shot below, www.msn.com is the default home pageNameis.com.Press Enter, and the following login screen will appear:Creating the Application Shortcut. To create a shortcut for this application so you can quickly view this page, right click onClick the Create Shortcut option.The application will tell you a shortcut to the current page will be placed on yourNothing will happen or look different after you click OK. However, when you look atYou must still follow theHowever, after connecting using the VPN, instead ofPage icon. If you are accessing the application from inside Company Name’s offices, allFinding the application - ShortcutIf you cannot find a Login InLogging In to the System. Double click on the Login In Page Icon on your desktop. If you cannot find a Login InPlease pay attention to upper and lower case characters, as the login id and password areSign In button. First Time Login. The first time you log in to the application, your password is the same as your username inThis information will be tracked and monitored.Changing Your Password. Please note that you have the ability to change your password. It is recommended that youTo do this, click on the Change PasswordYou will receive the following window:After you click the Submit button, the following screen will appear. Once the system has processed your request, you will be returned to the Login Page. YouResolution. If the application is so large that you can’t see all of the fields on your screen, or if it isKeep in mind, however,The change the resolution on your computer screen, go to your desktop and right click onClick on the Properties Option. The following screen will appear:Click on the Settings tab.Click on the Bar in the Screen Area section. If you click the line closer to the wordThe lower numbers reflect a larger screen. Higher numbersThe recommended resolution for this application is 1024x768,Select the desired resolution as described above and click Apply.Your computer will tell you it is going to adjust your screen settings. Click OK.The computer changes your screen size (resolution) and asks if you’d like to keep theTo keep your new settings, click Yes. ToIf you click nothing in 15 seconds or so, yourLearning About the CMD. Tab Menu. The tabs across the top navigate you through the different modules within the application. These tabs are referred to throughout this manual as the Tab Menu. The Tab Menu. Home Page - the default Home page that opens every time you log in. Admin - Not functional at this time.Prospect. SearchYou can search for aIf you want to search forIf you wish to searchHowever, the ClientAfter entering criteria,To clear allAfter clicking Search, the application takes you to the. It also gives you an opportunity to performThis search functionality works the same throughout theAdvanced Search. Advanced Search Critieria Page. To perform an advanced search, click on the Advanced Search button located on the. Home Page. You can also perform this function from the Prospect Search Page. FromThis screen allows you to enter search criteria for any of the fields shown in this page,Enter the criteria you wish to search by in the appropriateFor instance, ifIf all these fields are left blank,After you have entered the appropriate criteria and checked the desired fields to display,If you wish to cancel the advanced search function,Advanced Search Results Page. After clicking Generate Search, the following search results screen will appear, listingPrint Search Results. To print the search results page, click on the Printer Friendly View button. Next, clickExport to Excel. You can export the search results to a.csv file which can be viewed and edited in Excel. Click on the Export as CSV button and the following screen will appear:Click on the Open button. Excel will open a worksheet with the search results and fieldsYou can edit or format the data any way youExercise 1 - Search Example (prospect)The results are all prospects with a nameSee if you can enter the sameExercise 2 - Advanced Search Example -. Prospect. In the example below, the criterion “mmurphy” has been entered in the Regional. Executive data field, and “Universe” has been entered in the Account Status field. TheProspect Name, Phone, Regional Executive and Account Status fields have been checkedAfter clicking Generate Search, the following results page appears. See if you canIf the prospect you wish to view is not listed in yourProspect. TabYou can quickly view moreClick toTo save theTo undo your changes and remain in theTo undo your changes and close this page, clickIf you select Parent. Company or Stand Alone, the parent name field is disabled.If you select this option, you must select aTo save theTo cancel your changes and still view this screen,To undo your changes and close this page, click the CancelTo save the information, click the Save button. To undo your changes and still view thisTo undo your changes and close this page, click the. Cancel button. To view more information regarding entering addresses, please refer toField Name Description. Type Companies can have many addresses. Use this field to select the type ofYou must select a value from the drop downDescription Use this field to enter further information you would like to know aboutAfter entering the address information and clicking Save, the application will take you toIf you wish to view the prospect you just entered, click on the. Prospect Tab to view the Prospect Search Page.Viewing Prospect Information. To view Prospect information, click the Prospects tab in the Tab Menu to view the. Search for the prospect you wish to view if it isn’t already listedClick the asterisk to the left of the company name on. The following Prospect Main Page will appear.It’s your turn!View the prospect information you just entered using the instructions described inProspect Tab Submenu. Prospect Tab Submenu to navigate through the various informational screens for theYou can then view the. Main Tab Prospect Main page by clicking the “Main” tab in the Prospect Tab SubMenu (if it doesThe Prospect Main page provides important information. Tab regarding the selected prospect. Submenu. Click toEdit Main Page. Search for the prospect you wish toClick on the Asterisk to view theClick the Edit button to view the Prospect Edit Screen. More Info. This page providesMain TabTab. SubmenuTo undo your changes and still view thisTo undo your changes and close this page, click the BackTo undo your changes and still view thisTo undo your changes and close this page, click the BackThis page listsClick to enterTo save the information, click the Save button. Cancel button. View Address. The following Screen will appear:Edit AddressTo undo your changes and still view thisTo undo your changes and close this page, click theClick toAdd Contacts. To enter a new contact for the selected prospect, click Add New Contact. The following screen will appear. To save the information, click the Save button. Cancel button.View Contacts. The following ScreenEdit ContactsTo undo your changes and still view thisTo undo your changes and close this page, click theComplete this attach aClick the BrowseJust like in any windows application, you can now find the document you wish to link toThe directory and name ofFirst, enter a Next Action. In theWhen Diana MaglottAdd ItemListThe following Screen willEdit NoteTo save the information, click the Save button. Cancel button. To delete this record, click the Delete button.Click toTo undo your changes and still view thisTo undo your changes and close this page, click theThis will stateView DNC. The following Screen will appear. Edit DNC. The followingTo save the information, click the Save button. Cancel button.