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datacard sp 35 service manualTroubleshooting. This e-Guide helps you to understand problems you might have when using the SP35 printer and how toIs it really trouble? The following table provides a quick guide to help you get started troubleshooting. Pick the problem that isProblem. Is it trouble? Why? What do I do? A message appears. No. Messages don’t mean trouble--messages areSee help for theThe printer beeps and the statusProbably not. This is problem can be the result of:Ready button to resume printing.The same message (or series ofYes, part of theYou should call your service provider after you haveI send a card to print from the. PC, but it does not print. Maybe. Communication problems can usually be fixed. Rarely, they are the result of a printer problem. See. Locating the problem for steps to follow. I installed the driver, but theProbably not. This is usually a result of communication problemsSee Locating the problemCards are scratchy. Probably not. You can fix this problem, because it is probably dueCard appearance problems for guidance. The color on the cards is notProbably not. This is usually a setup problem. See CardWhen I power on the printer,Maybe. See Locating the problem, which gives youHow do I troubleshoot a problem? When you experience problems using the printer, follow these guidelines. SP35 Info CentralThis informationIf you need to call for service, this information will help your service provider address your concerns. SP35 Info CentralWhen you think the printer is not working correctly, use the following procedure to locate the source of theThe printer, printer driver, and card creation application work together to produce cards. If the system is notMake a printer test card, following the steps in Making Test Cards.Print a sample card from the Printer Toolbox. As an alternative, you can print a Windows test page,Communication problems. Make sure the printer is the selected printer in the card creation application. Use the card creation application to print a card.http://www.kaplug.co.kr/Upload/expedition-indiglo-watch-user-manual.xml
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SP35 Info CentralYou can make the following types of test cards. You print them using controls on the printer. TheYou print them using the printer Properties dialog box on the PC. The appearance of the card isUse controls in the Printer Toolbox to print magnetic stripe testSample cards are made atSee “Print aMaking a printer test card. The SP35 printer does not need to be connected to a PC to print this card. Power off the printer. Confirm that cards and print ribbon are loaded in the printer. See the Printer Guide if needed.Starter Kit). Power on the printer (1). Within 5 seconds, press and hold the Ready button (2), as shown in theHold the Ready button until the printer sounds three tones, usually about 15Release the Ready button and observe the printer. You hear the internal components initialize and theAfter it is printed, remove the card from the card output tray. A printer test card is shown in Printer testSP35 Info CentralThe Ready button must be pressed firmly. You might need to hold the printer in place as youAllow 30 to 60 seconds for the printer to begin printing the test card. If the status light flashes amber and the printer beeps, the printer is paused. Press the ReadyThe status light will flash green while the printer is processing the data. If the printer test card did not print successfully, try the procedure again making sure you followPrinter test card. The printer test card is designed to perform most functions available in the printer. Check the following:Track. Format. Data. Track 1Follow these steps to print a Windows test page on all supported operating systems.This card will printSP35 Info CentralSelect Start from the Windows taskbar. Select Settings and then Printers (Printers and Faxes on Windows XP) from the Windows Start menu. The Printers (and Faxes) window appears. Click once on the printer icon. Select File from the Printers menu bar, and then select Properties. The Properties dialog box appears.http://www.pphu-joanna.pl/fckpliki/expedition-owners-manual.xml Select the Print Test Page button on the General tab. Wait while Windows creates a test page image. The card will print when the PC and printer are connected, and the printer and driver are workingThis guide provides the information youRemove the card from the printer. The card should look similar to the cards shown below. Tips for Success. The exact appearance depends on the operating system and selections made on the PCIf the card does not print, troubleshoot a communication problem. See CommunicationThe Windows test page can have a very different appearance, depending on the operatingThe Windows test page is generated by Microsoft Windows. The small size of the card,SP35 Info CentralProblems with card appearance can be the result of the following:This section describes possible problems you might observe with the quality of cards you produce with the. SP35 printer. To diagnose and fix card quality problems, find the symptom in the tables that follow. ForFind the procedure for solutions shown in italic in theThe following describes problems that can occur when printing a card. What you see. Possible causes. Solutions. One or more unprinted linesThe printhead might be dirty orClean the printhead. Print a sample card to confirmThe printer is positioned next to aMove the printer away from theIf cleaning the printhead orPart of the printed card isText is missing from theSP35 Info Central. Cards might not meetObtain and use a different supplyCards might be dirty. Clean the printer more often. The printhead cartridge might notRemove and reinstall theText to print on the card wasFormat text to print using only. TrueType fonts (does not applyPossible causes. The leading or trailing edgeCards might be slipping in theClean the printer, as described inTwo cards might have beenFan cards before inserting themThe card might be shorter orChange ribbon settings with theThe ribbon is loaded incorrectly. Remove and replace the ribbon. The printhead cable might bePower off the printer. Make sureNo image is printed on theThe printhead cable or printheadThe driver or printer settingsReplace the printhead. Change values on the Color. Settings tab of the Printer. Toolbox. If needed, changeIf the problem persists, contactOne color panel is notCards might be slipping in theClean the printer, as described inThe card registration might beClean the printer rollers. Set the position of printing. If the problem persists, contactPrinted images (photos) areThe image capture system needsSee the information for the imageThe image needs sharpening. Change the Sharpness settingPrinter Toolbox. SP35 Info CentralPossible causes. Printed cards, including text,The rollers may be dirty. Clean the printer, as described inClean the printer rollers. The cards may not meetObtain and use a different supplyThe printhead may be dirty. Clean the printhead. If the problem persists, contactAll card data is positionedThe card registration might beSet the position of printing. If the problem persists, contactOne margin (on a long edge)The print ribbon spools are notPush each print ribbon spoolIf the problem persists, contactCard is printed upside downSP35 Info Central. The card creation application hasSee the information for the cardThe card rotation setting mightSet the card rotation using the. Properties (98 and Me) or. Printing Preferences (2000 or. XP) dialog box.Possible causes. Printed images (photos) lookThe image capture system needsSee the information for the imageColor settings might not beChange color settings. Print ribbon may have beenChange the print ribbon and thenColor settings might not beChange color settings. Printed cards, including text,The cards may not meetObtain and use a different supplyClean the printhead. The printhead may be dirty. If the problem persists, contactPart of the printed image isCards might have fingerprints orHandle cards without touchingThe cards might beObtain and use a different supplyThe rollers might be dirty. A signature panel is located onRedesign the card to avoidSP35 Info CentralPossible causes. The printed card shows smallUnprinted cards includeIf the problem occurs frequently,The rollers might be dirty. The printed card shows wavyThe card shows irregularThe card shows wrinkles inSP35 Info Central. The print ribbon is not loadedLoad the print ribbon again. Make sure the cartridge is firmlyThe printhead topcoat intensity isLower the printhead intensityThe printhead is not alignedContact your service provider. The topcoat panel of print ribbonLower the printhead intensityThe printhead is not alignedContact your service provider. The printhead intensity is tooDecrease the printhead intensityThe printhead is not alignedContact your servicePossible causes. A short edge of the topcoatThe printhead intensity is too low. Increase the printhead intensityRandom scratches appear inFine lines appear in thePart or all of the printedThe printhead is not alignedContact your service provider. The inside of the printer might beClean the printer, as described inSupplies were mishandled. Store supplies in a cleanThe printhead intensity forLower the printhead intensityThe printhead is not alignedContact your service provider. The printhead is not installedRemove and reinstall theIf the problem persists, contactSP35 Info CentralPossible causes. Part or all of the printedThe card path may beCheck the card track inside theThe rollers might be dirty. The cards might not meetObtain and use a different supplyIf the problem persists, contactBlack-and-white images areText printed on the card hasThe image capture system needsSee the information for the imageBrightness, contrast, orChange settings on the Color. Settings tab in the Printer. Toolbox. The intensity setting is balancedIf the card does not include a barIf the card includes a bar code,The text is formatted to print inIf the card is printed with colorFormat the text to print black soSP35 Info CentralCommunication between the printer and PC can be disrupted for many reasons. This section describesFor locally attached printers. Problem. Solution. The data cable is loose. Reconnect the data cable to the ports on the PC and the printer. Restart the printer. If the PC and printer still do not communicate,The data cable is damaged orPower off the printer. Replace the cable if you have a spare. ContactAnother electrical device isMove the printer away from the source of interference, such as a TVAnother USB device is attachedRemove the other device and restart the printer and PC. If PC toThe data cable is too long, orSee Troubleshooting installation problems for specific troubleshootingThe printer was not installed asConnect the PC end of the USB cable toThe system has a temporaryClick Retry to attempt to print the card data again. Windows USB components onOn Windows 2000 and XP, begin with the printer connected to the PCNow, unplug the printer;If this occurs, the printer USBOn Windows 98 or ME, this test is not as reliable. Also, operatingSuggestions: Service packs and Windows Update, available from. Microsoft, often include fixes for USB communication problems. MakeUpdate is current. If these changes do not fix the problem, considerThe PC port does notReplace the PC port or the PC. Contact your PC or port vendor if youSP35 Info CentralProblem. Other applications on the PCMany applications that might run on a PC can interfere withSuggestions: Close other applications that are not needed. ConsiderConsider increasing PCOther hardware connected to the. PC can interfere withAn application on the PC, such as a card creation application, mightDepending on theSuggestions: Adjust the timing for sending the card to print. Often, aConsider increasing. PC resources. You have selected anotherMany PCs have more than one printer installed. In the application youFor network-connected printers. The network is not workingFollow your network troubleshooting procedures to isolate and testThe printer is not configuredMake sure that you have entered the server name in the Port SettingsCards sent from a client PC areThe host PC used for shared printing can be disconnected orSuggestions: Implement procedures to permit all users who need toSP35 Info CentralProblem. The printer is shared withInteractive mode jobs, including smart card jobs and read magneticDo not sendOn Windows XP and WindowsShow this topic to the Windows administrator and ask for assistance. The Windows Print Manager isClose all applications and restart the PC. On Windows 2000 or XP,See Windows 2000 or XP help for moreSP35 Info CentralThis section helps you to troubleshoot magnetic stripe problems. Magnetic stripe test card. If the printer includes a magnetic stripe module, you can print a magnetic stripe test card. The card usesUse this card to verify that the printer encodes a card correctly. Tips for success. If the printer is set to print a custom magnetic stripe format, it will not print this test cardThe printer must be connected to the PC with the driver installed, and both printer and PC mustMake sure that the printer toolbox is open. If needed, double-click the printer icon in the system tray toMake sure that magnetic stripe cards are loaded in the card cartridge. The magnetic stripe must beClick once on the Print Mag Stripe Card button in the Printer Toolbox. The printer driver formats cardTest the card by passing it through a card reader that will display the data encoded on the card. TheCommon magnetic stripe problems. This section lists some common problems that can occur when encoding magnetic stripe data andProblem. Cards are not orientedLoad cards correctly in the card tray. Cards do not have a magneticLoad magnetic stripe cards in the card cartridge. If the cards have aChange card stock ifThe card has dirt or damageEncode and print the card again. If the message appears again, run aSP35 Info CentralSolution. The magnetic stripe on theTo use the cards you have, select low coercivity encoding. To encodeThe magnetic stripe on theTo use the cards you have, select high coercivity encoding. To encodeThe magnetic stripe moduleRun a cleaning card to clean the magnetic stripe head. If the messageThe data for this job has moreCancel the current print job. Make sure you know what data is allowed on the track. (See the. Administrator for your system to obtain information about the dataChange the data to be encoded, and resend the print job. The data for this job includesCancel the current print job. Make sure you know what data is allowed on the track. Change the data to be encoded, and resend the print job. The magnetic stripe data wasThis problem most often occurs when the driver is set to “Use Printer. Setting” for the Encoding Format. Check the encoding format settingMake sure the application is using the selected encoding format forIf the application and track are set to the same format, and theThe card creationCheck the type of magnetic stripe module in the printer. If the printerHow to identify the track format. An authorized user can use SmartDriver Diagnostics to identify the track format. On the Mag Stripe. Configuration page, the track format is displayed for each track. If the format is Custom, your serviceIf the format is Binary, yourSee information for the application for allowed characters and track length. SP35 Info CentralFor repair assistance, contact your service provider. Place the service call from a telephone close to theYour service provider should record information about how to contact them on the back cover of the Printer. Guide shipped with the printer. If you do not know how to contact your service provider, contact Datacard,See the inside of the front cover of the Printer Guide. Before you call for service, make sure you have the information recorded during troubleshooting, asAlso, make sure you have the serial number of the printer. It is located on a labelWhen to obtain service. Perform the steps at the beginning of this chapter before obtaining service. Call for service if. Packing the printer for shipping. When service asks you return the printer to a service center for repair, pack the printer for shipping. YouTurn off power to the printer. Remove the power cord from the printer and power receptacle. Remove the data cable and any otherRemove all cards from the card tray, card output tray, and printer. Do not ship cards unless asked to doRemove the continuous cleaning roller from the printer unless asked to return it. Put the spindle withMake sure the card tray door is firmly closed. Close the cover. Use the original shipping carton, plastic bag, and foam shipping supports. Place the plastic bag around the printer. Make sure the bottom shipping support is in place.SP35 Info CentralBe sure to wrap around the shipping carton several times toIf you are returning the printer for service, use the address providedSP35 Info CentralPDF Version: 1.4. Linearized: No. Modify Date: 2003:01:16 13:39:14-06:00. Create Date: 2003:01:16 13:31:20Z. Page Count: 24. Creation Date: 2003:01:16 13:31:20Z. Mod Date: 2003:01:16 13:39:14-06:00. Producer: Acrobat Distiller 5.0.5 (Windows). Author: dayv. Metadata Date: 2003:01:16 13:39:14-06:00. Creator: dayv. Page Mode: UseOutlines. Has XFA: No. SP35 Supplies and Parts. The printer uses supplies, similar to a paper printer. The following describes how the supplies are similarFor cards, you can use magnetic stripe cards, cardsYou can also use card with more than oneHigh quality cards are cleaner, smoother, moreThey result in better printer operation and the appearance of the printed cards isOlder dot-matrix printers use a print ribbon. The SP35 printer uses a print ribbon. The print ribbon can be a single color (monochrome) like a tonerFor the SP35To protect the printed card, the SP35 applies a topcoat (T panel) after printing the color and K panels. This protection is not available for paper pages.With the SP35 printer, you can also use a cleaning pen.The printhead cartridge is replaceable. This section describes the supplies you use with the SP35 printer. It also describes replacement parts thatSP35 Info CentralSP35 Info CentralSP35 printer. It includes. Print ribbons. Cards to print. Cleaning supplies, including cleaning cards, replaceable cleaning roller sleeve, and cleaning pen. Print ribbon is used to personalize cards. Ribbon kits contain a roll of print ribbon, a cleaning card, and a replaceable cleaning sleeve. DatacardColor print ribbon. Color print ribbon is available as part of the YMCKT Color Ribbon Kit, part number 552854-504. A roll ofDatacard color print ribbon for SP series printers uses Advanced Imaging. The SP35 card printer features Datacard proprietary ribbons designed specifically for the SP35 cardThe printer will only print color images when DatacardDatacard is your exclusive source for proprietary ribbons for the. SP35 card printer. Monochrome and Topcoat ribbon. Ribbon with alternating Monochrome (K) and Topcoat (T) panels is available as part of the KT Color. Ribbon Kit, part number 552854-509. A roll of ribbon prints up to 1000 images. Monochrome print ribbon. Several colors of monochrome (single-color) print ribbon area available for the SP35 printer. A roll ofAvailable colors include. Color. Part number. BlackWhen you use a color ribbon that includes a K (monochrome or black) panel,See Printhead cartridge for details. Supply roll storage. Follow these guidelines when storing supply rolls. The print ribbon maintains its quality for about a year. For optimal card quality, purchase and storeThe print ribbon and card stock might require secure storage and tracking. Follow your policy for storingSupply rolls should be at room temperature when they are installed in the printer and used. If suppliesIf the printer will not be used for an extended period of time, remove supplies from the printer and storeCards. This section describes specifications and quality guidelines for card stock to use with the SP35 printer. ItFor best results with the SP35 printer, use high-quality card stock that meets the specifications andCard size. Use CR-80 size cards with the following nominal dimensions. LengthWidthThickness withThickness (allActual card thickness can vary by up to ten percent from the sizes listed. Smart card chips can be raisedCard bow must be less than the thickness of the card. Card material. Use cards made of the following types of material. SP35 Info CentralIf you use both a topcoat station and an overlay station, composite cards with a polyester core and PVCCards with a magnetic stripe on one side of the card. Cards with a smart card chip on the top of the card. Depending on the module installed in the printer,Embossed cards cannot be processed in the SP35 printer. StickICards. StickICards are used to make personalized cardsThe printingWhen using StickICards, follow these guidelines. Store cards in a cool place (such as a refrigerator) to avoid adhesive migration. Fan cards before loading them in the card cartridge. Clean the printer’s card tracks to remove any adhesive residue. Use the printhead cleaning pen orUse a print margin of 0.1 or 0.05 inch with StickICards. Contactless smart cards. Contactless smart cards are also called RF (radio frequency) cards and proximity cards. Contactless smartPre-punched cards. Datacard recommends that you punch cards after printing them. However, you can use pre-punched cardsIn the following illustration, theThe cards can only have a punched area within 1.0 in (25.4 mm) of the left-hand edge, as the cards areIf the card has a magnetic stripe, the card cannot be punched anywhere in the stripe. New cards preferred. The SP35 printer is designed to print on new card stock. If you print on cards twice, be careful to avoidPrinting on cards that. SP35 Info CentralTroubleshooting to address card appearance problems with pre-printed cards. If a previously printed card has been printed with topcoat, the card cannot be printed a second time. Card quality guidelines. Your cards must meet the following card quality guidelines for the printer to print high quality graphics onCard surface. The card must be free of irregularities such as particles embedded in the surface.The particle detectorThe card surface must be smooth and even. Surface irregularities can cause loss of contact, resultingThe printing surface must be glossy. It cannot have a matte finish (see other sections in this appendixCard edges must be free of raised burrs, which can cause unprinted areas on cards (printing voids). This is especially true when printing Edge-to-Edge. Card handling. These guidelines apply to unprinted cards. Any debris or particles on an unprinted card’s surface canGrease or oils, such as oils from your fingers, also reduceKeep cards completely clean. Do not touch the print surface of a card with your fingers or hands. Do not use a rubber band to bind blank cards together. If you drop a card on the floor, do not insert it into the Select printer. Card storage. These guidelines apply to both printed and unprinted cards. Cards must be stacked so that they will not shift and rub against each other. When storing cards, make sure that no two cards contain images or blocks of color that will come inMake sure that the magnetic stripe on one card does not come in contact with the magnetic stripe onMake sure that cards with magnetic stripes are stored away from magnets and other magnetic objects. Card storage specifications. The cards should be stored in a cool, dry, and dark place. Excessive light can cause yellowing of cards onCards should be at room temperature when they are installed in the printer and used. If cards are stored inSP35 Info CentralThe printer uses the following cleaning supplies. Printer cleaning cards. Replaceable cleaning sleeves. Printhead cleaning pen. The print ribbon kit includes a cleaning card and a replaceable cleaning sleeve. Datacard recommendsYou can order. A package of 5 replaceable cleaning sleeves, part number is 549716-001. A package of 10 cleaning cards, part number is 552141-002. A cleaning pen, part number 557492-001, which can be used eight times, to clean the printhead orSP35 Info CentralThe printer has a replaceable printhead cartridge. You can also order additional or replacement parts. ThisPrinthead cartridge. The printer has a replaceable printhead cartridge. The printhead is subject to wear or damage and has aThe silver label on the printhead shows the printhead type. The followingPrinthead type. Printhead label. Full colorIf you do, use the cleaning pen toPrint ribbon cartridge. You can purchase an additional print ribbon cartridge.The print ribbon cartridge is part number 551516999. SP35 Info CentralThe cleaning roller spindle holds the replaceable cleaning sleeve. The part number is 549130-001. USB data cable. The SP35 printer uses a data cable to connect the printer to the PC. The USB cable must be a Type CMThe part number is 807614-001. Power supply. The printer uses a power supply rated at 100-240 VAC, 50-60 Hz, 1.0 amp. The power supply is partPower cable. The printer uses one of the following power cords. SP35 Info CentralIf the printer has one or more smart card modules, it uses a smart card cable to connect the smart cardAt the time of publication, theModule. Type of port. Part number of cable. SC430 (PCSC, contacted)SerialSerialThe smart card serial cable must be a shielded DB9 serial cable, up to 3 meters long maximum. The smartUSB cable. See USB data cable for USB cable details. Related publications. This section describes publications for the printer. SP35 Info CentralInfo Central collects all the online information under one desktop icon. It can be download fromSP35 Info CentralPDF Version: 1.4. Modify Date: 2003:01:16 13:36:14-06:00. SP Series Info CentralBegin with all SmartDriver printer drivers deleted from the PC. Make sure you have restarted WindowsStart the Cleanup process. Select Driver Support Programs and then click. Cleanup Utility. Click OK and then Unzip to extract files and start the Cleanup Utility. Click OK when files are extracted. The Cleanup Utility starts automatically. Click Yes on the Question box to open the Cleanup.pdf file using Acrobat Reader. This file providesFollow the instructions carefully. Exit the SmartDriver window and remove the CD-ROM if used. When you run the Cleanup Utility, it removes the SP Series Info Central and e-Guide from the PC. When you reinstall the driver, install the SP Series Info Central and e-Guide again from the. SmartDriver CD-ROM or download the most current e-Guide from the Datacard Web site atInstall the printer and driver again. The steps to follow to install the printer and driver depend on the operating system and how you willSee Installation choices for guidance. SP Series Info CentralThis section describes some problems users have reported when installing the printer and providesTroubleshooting any installation. The following problems might occur when installing the printer using any type of connection. AddressProblem. Cause. Possible solution. The light on the power supplyThe power outlet does notConnect the power supply to anotherThe power strip, surgeIf you are using a power strip, surgeThe power supply or powerRequest a replacement power supplyThe printer is defective. Contact your service provider forThe light on the front of theLocal (USB) installation troubleshooting. This section describes possible problems and their solutions when using a USB connection. AddressProblem. Windows XP displays “USBThe printer status light wasThis is a short-term condition while allThe PC does not detect theThe printer is not powered on. Remove one end of the USB cable. Power on the printer.